Privacy Policy

For your convenience, this Privacy Policy includes a Table of Contents with links to each section.

1. Scope of this Privacy Policy

This Privacy Policy describes how we may collect and use your personal information when you use our products and services, including those offered through our websites, communications (including without limitation phone calls, texts, chatbots, and emails), and mobile applications (collectively, the "Service"). The terms "we," "us," and "Cat Grooming Directory" refer to Cat Grooming Directory and its operators. Capitalized terms not defined in this Privacy Policy have the same meaning as defined in Cat Grooming Directory's Terms of Service.

2. The Service

As additionally detailed below, we process your personal information for various purposes related to the Service, including, but not limited to:

• Providing the Service's functionality
• Fulfilling your requests
• Improving the Service
• Conducting research and analysis relating to the Service
• Personalizing your experience
• Monitoring usage of the Service
• Providing feedback to businesses listed on the Service
• Displaying advertising
• Providing customer support
• Communicating with you
• Maintaining system and data backups
• Enhancing the security of the Service
• Complying with legal obligations

3. Data You Share With Us

When you use our Service, we may collect and use personal information that you share with us as described below.

Account Information

When your account is created, we collect, store, and use certain information, which may include:

• First and last name
• Email address
• Physical address or zip code
• Phone number
• Profile photo

We publicly display the first name and last initial that you provide us, as well as any other information you choose to associate with your account, like your photo or primary location. We may use account information to better personalize your experience, make more relevant recommendations, and for advertising or ad attribution. You can later add to, or modify some of your account information through your account settings.

Business Information

If you represent a grooming business, we may collect and publicly display relevant information, such as your business name, address, phone number, website, hours of operation, services offered, pricing, and professional background.

We may also import content from your business website or publicly available sources to keep your business information up to date, save you time, and to customize recommendations for you.

Public Content

Your contributions to the Service are intended for public display and are accessible to the public, including:

• Reviews and ratings
• Photos
• Profile information (e.g., first name, last initial, city, the month and year you created your account, and profile photo)

When you choose to post content, like a photo or review, Cat Grooming Directory will collect and store the content along with its metadata, like the date, time, and/or location information associated with the content. You can limit the public visibility of some of your public content through your account settings.

Communications

When you use the Service, you may receive messages from users, businesses, and Cat Grooming Directory. We may track your interactions with messages, collect and store communications, and share status updates on requests with businesses.

When you sign up for an account or use certain features, you agree to receive communications from Cat Grooming Directory, businesses, and other users — including messages related to your activity, account, and, where permitted, promotional content. You can manage some of your messaging preferences through your account settings, but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from Cat Grooming Directory.

For example, if you request a quote, contact a business, or otherwise interact with a groomer through the Service, we, or the business you are interacting with through Cat Grooming Directory, may contact you through the Service or using any contact information you provide, including via email or SMS. We may monitor or track your actions when you send or receive messages using the Service, such as whether you opened, deleted, or forwarded such messages, and share that information with other parties to your messages.

We may collect and store information that you provide through communications with us, including from phone calls, SMS, chats, letters, emails, and other electronic messages. Any of our communications with you, including any phone calls or chats, may be monitored and recorded for quality purposes.

If you are a representative of a business listed on Cat Grooming Directory, or use a phone number associated now or previously with such a business, we may contact you, including by phone or email, using the contact information you provide us, make or made publicly available, or that we have on record for the business.

Contacts

You can invite others to join Cat Grooming Directory by providing their contact information or granting access to your device or third-party contacts. If you allow us to access your contacts, we will transmit information about your contacts to our servers long enough to process your invitations.

4. Data We Collect From Your Use of Our Service

We collect personal information in connection with your use of the Service as described below.

Activity

We collect and store information about your use of the Service, such as your search activity, the pages you view, the date and time of certain visits, businesses you contact, and any transactions you make through the Service. We also collect and store information that your device may provide to us in connection with your use of the Service, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, advertising identifier, location, and requested and referring URLs.

We may use your Service activity to personalize the Service, including to determine default locations and/or to suggest relevant search results, and to personalize ads and for ad attribution. You can limit or disallow our use of location data through your device or browser settings.

Device Information

You may access the Service through different devices (e.g., your mobile phone or computer) and different platforms (e.g., through the Cat Grooming Directory website or mobile apps). The information that we collect and store through those different devices and platforms may be cross-referenced and combined, and your contributions will typically be similarly visible and accessible through all Cat Grooming Directory platforms.

Cookies and Tracking Technologies

Cat Grooming Directory and its third-party service providers may use cookies, web beacons, tags, scripts, and other tracking technologies (together, "Cookies") in connection with your access to and use of the Service and third-party platforms or sites.

Cookies may contain unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to ads that have been displayed to you or that you have interacted with, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Cat Grooming Directory uses the following types of Cookies to enhance and personalize your experience:

Essential Cookies: These Cookies are necessary for the website to function and for security purposes. They are usually set in response to requests made by you, such as setting your privacy preferences, logging in, or filling in online forms.

Functional Cookies: These Cookies enable Cat Grooming Directory to provide enhanced functionality and personalization, for example, by remembering your search preferences when looking for groomers.

Analytics Cookies: These Cookies allow us to understand how visitors use Cat Grooming Directory's Services, and measure and optimize the Services' performance.

Advertising and Marketing Cookies: These Cookies are intended to make advertising more relevant to users and aid in ad attribution. If you do not allow these Cookies, you may experience less personalized advertising, but you will still see ads.

You can adjust your Cookie settings at any time through your browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings.

5. Data We Collect From Third Parties

In order to better provide our Service, we may collect personal information about you from third parties as described below.

Acquired Data

Cat Grooming Directory may acquire information from third parties, including public sources, enabling us to identify and contact representatives of the grooming businesses displayed through our Services. Such acquired data may be combined with other data Cat Grooming Directory receives from or about these businesses and their representatives, and is used to communicate with them about their business's presence on Cat Grooming Directory, offer support, share relevant updates or opportunities, and improve the accuracy of our business pages.

Service Providers

We rely on third-party service providers to support us and/or provide services in connection with your use of the Service, such as for communications, web hosting, security and fraud prevention, technical and customer support, tracking and reporting usage of the Service, quality assurance testing, payment processing, advertising, marketing, and other functions.

In the course of providing these services, Cat Grooming Directory's service providers may collect and share certain types of information with us, such as your name, contact details, transaction information, device and usage data, payment information, and interactions with our Service. Unless otherwise permitted by law, we generally contractually require third-party providers to handle your personal information in accordance with applicable privacy laws and to use it solely to provide us with the services.

6. Data We Share With Third Parties

We may share information about you with third parties as described below and as otherwise described in this Privacy Policy.

Service Providers

We may share your personal information with third-party service providers that perform services on our behalf, such as web hosting, data analysis, payment processing, email delivery, marketing, and customer service. These service providers are contractually required to use your information only to provide services to us and are prohibited from using your information for their own purposes.

Business Listings

If you interact with a grooming business through the Service (e.g., requesting a quote, scheduling an appointment, or leaving a review), we may share your contact information and request details with that business in order to process your request.

Legal Requirements

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Cat Grooming Directory; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; or protect against legal liability.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Aggregated and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

7. Managing Your Personal Information

Be mindful that visitors to the Service may be able to identify you, or associate you with your account, if you choose to include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Service pseudonymously, although doing so could detract from the credibility of your contributions to the Service.

Please also note that the messages you send or receive using the Service are only private to the extent that both you and the recipient(s) of your messages keep them private. For example, if you send a message to another user, that user may choose to share it. We may access, review, and disclose such messages in connection with investigations related to use of the Service or for purposes of improving the Service.

You may request access to, correction of, or deletion of your personal information by contacting us at the email address listed in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Artificial Intelligence

Cat Grooming Directory may use artificial intelligence (AI) and machine learning technologies to improve the Service. This may include:

• Using AI to help detect and remove fraudulent or fake reviews
• Using AI to improve search results and recommendations
• Using AI to generate or summarize content, such as news articles or grooming tips
• Using AI to monitor and enforce our quality standards for listed businesses
• Using AI to assist with customer support communications

We are committed to using AI responsibly and transparently. If you have questions about our use of AI technologies, please contact us at the email address listed in Section 12 below.

9. Account Closure and Data Retention

You may close your account at any time by contacting us at the email address listed in Section 12 below. When you close your account, we will remove your public profile and contributions from the Service, although cached or archived copies may persist for a limited period.

We may retain certain information associated with your account for legitimate business purposes, including to comply with legal obligations, resolve disputes, enforce our agreements, and as otherwise permitted by applicable law. We may also retain anonymized or aggregated data that does not identify you.

If you are a business representative and wish to remove your business listing, please contact us at the email address listed in Section 12 below.

10. Children

Cat Grooming Directory does not knowingly collect personal information from children under the age of 13, and our Service is not directed to children. Access or use of the Service by anyone under the age of 13 is not allowed. You must be over the minimum age of consent in your jurisdiction, and in any case, over the age of 13.

Please contact us at the email address listed in Section 12 to report the impermissible use of Cat Grooming Directory's Services by children. If we become aware that a child under 13, or under the applicable age of consent, has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account.

11. Security

We use various safeguards to protect the personal information Cat Grooming Directory processes. However, no method of transmission over the internet or via mobile device, or method of electronic storage, is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

12. How to Contact Us

You may contact us concerning our Privacy Policy at:

Email: contact@catgroomingdirectory.com

For security purposes, we may take such steps as we deem necessary to confirm your identity before completing your request or sharing any personal information with you.

13. Modifications

We may modify this Privacy Policy from time to time. The current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located on this page. If we make material changes to this Privacy Policy, we will notify you by email and/or by posting a notice on the Service prior to or on the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

14. United States Residents: Your Privacy Rights

Cat Grooming Directory does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information. Cat Grooming Directory does not knowingly sell or share the personal information of consumers under 16 years of age.

Residents of certain states may have additional rights around Cat Grooming Directory's collection, use, and sharing of their personal information, including:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected such information, the business or commercial purpose for collecting such information, and the categories of third parties with whom we share such information.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Targeted Advertising: Cat Grooming Directory may engage in "targeted advertising" as that term is defined by applicable law. You may opt out of targeted behavioral advertising through your browser settings. We also recognize Global Privacy Control opt-out signals enabled through your browser in states where we are required to do so by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure.

A more detailed description of the information Cat Grooming Directory collects and how we use it is provided above in Section 3 (Data You Share With Us). Section 6 (Data We Share With Third Parties) describes the categories of third parties with whom we share personal information, and what information may be shared under different circumstances.

To exercise any of these rights, please contact us at the email address listed in Section 12 above.

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